Return Policy

Prohati, Inc. offers a 15-day return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Prohati, Inc..

IF Prohati, Inc. DOES NOT HAVE RETURN RIGHTS TO THE MANUFACTURER, THE PRODUCT IS NON-RETURNABLE.

For faster service, all returns must have prior approval from our customer service department before shipping your product back to Prohati, Inc..

Returns may not be accepted without a valid RMA number.

Prohati, Inc. only accepts the return of products that fall within one of these categories within FIFTEEN (15) DAYS from the date of Prohati, Inc. invoice:

NON-DEFECTIVE returns or Unopened Merchandise Factory sealed (in fully resalable condition - i.e. no stickers, markings, etc.)

Defective or Dead on Arrival (DOA)

Damaged Products

To obtain an RMA number you may contact Prohati, Inc.. Please have the following information available:

• Invoice / Order Number
• Manufacturer Part Number
• Serial Number
• Reason for Return (Include any helpful information such as: error code message, symptoms, etc.)

Once approved, we will assign you an RMA number. So please return the merchandise promptly within the RMA valid date. Please review the shipping guidelines before you return the merchandise.

Shipping Guidelines

• Use the original manufacturers' boxes and packaging
• Put RMA number on the shipping label
• Do NOT write address or RMA number on the PRODUCT BOX- use the label
• Be sure to include all accessories, cables, software and manuals
• Remember- RMA numbers are only valid for number of days issued. (Please check RMA for date)
• Returned merchandise is the responsibility of the customer- Please ship insured.
• Products Returned Without a Valid Returns Authorization: Products not authorized for return may be returned to you at your expense or Prohati, Inc. may, in its sole discretion, issue a credit for the last purchase price, or the current price or the cost of goods less a 15 percent handling fee. Prohati, Inc. will not be liable for any loss or damage to these products.

Return Guidelines

Non-Defective Returns

NON-DEFECTIVE returns can be accepted by Prohati, Inc. within 15 days from the invoice date, at PROHATI, INC..'s discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15% restocking fee.

Once product is returned to Prohati, Inc. and it has been determined the outer seal has been broken; you will be subject to our opened equipment policy.

All products returned MUST: be 100 percent complete and contain ALL original manufacturer UNOPENED boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.

Shipping charges on returned items are the customer's responsibility; once merchandise has been opened it is considered "used equipment" and therefore cannot be resold by Prohati, Inc. as new.

Complicating this issue, each circumstance is unique and therefore must be reviewed on an individual basis.

Costs incurred are warranty restrictions, manufacturers repackaging, testing, certification fees and all other financial costs related to inventory write-down. ("New to used" or "new to refurbished")

DOA / Defective Returns

Defective returns are Products purchased from Prohati, Inc. that are inoperable or do not function in accordance with the specifications published by the manufacturer and are covered by the manufacturers published warranty. Products that are inoperable upon initial use are usually eligible for return within 5 days from receipt date. We will make every reasonable effort to exchange, repair or credit defective products. When contacting us to return a DOA product, please provide us with contact information of the person you spoke with at the manufacture who determined the product is DOA.

There may be isolated situations where certain manufactures limit the return time frame after purchase or would prefer to handle the DOA directly with you. Defective products returned incomplete or not returned in the original packaging will be assessed a charge for missing items. Be sure to include all accessories, cables, software and manuals. DEFECTIVE returns can be returned to Prohati, Inc. with RMA within specified valid days from the RMA date, at the discretion of Prohati, Inc. for credit, replacement or exchange.Manufacturer restrictions do apply. Any item that is missing the UPC code will ONLY be replaced with the same item. After 30 days of purchase, all manufacturers' warranties apply.

Damaged Products

Damage Claims or Shortages Important Notice: Any claims for damage and/or shortages MUST be reported in 48 hours without exception. Be sure to check your deliveries upon receipt. If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Prohati, Inc. to file a damage claim.

Save the merchandise AND the original box and packing it arrived in, notify Prohati, Inc. immediately to arrange for a carrier inspection and a pickup of damaged merchandise. If you do not notify Prohati, Inc. of damaged goods within the first 2 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it.Once received by our Returns Department, Prohati, Inc. accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.

Return Restrictions

Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items: all toner cartridges, electronics, business machines, hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper). These products will only be accepted in the event of a manufacturer's defect or an error on our part.

Opened computer software will not be accepted for return. In addition, you may not return calendars or dated appointment books from the current or previous calendar years.

Returns on Custom or special order Products Not Allowed

All orders that require configuration or assembly of product to meet customer specifications are non-cancelable and may not be returned to Prohati, Inc.. These orders are custom built to meet a specific customer's need and may not be canceled. The customer is responsible for the full payment of the order once a purchase order has been sent to Prohati, Inc.

Additional Products Not Eligible for Returns

• End-of-Life Products
• Original Equipment Manufacturer (OEM) Products

Refusal of Orders

Refused orders may be subject to a cancellation fee. Contact Prohati, Inc. before refusing any shipment. Failure to call Customer Service may result in credit refusal, and products will be returned to you at your expense.If you ordered the item incorrectly, or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs with a restocking fee of 15%. Please be aware that when returning a product shipping costs will be deducted from your return. You will be responsible for the cost of returning the item To Prohati, Inc..

Manufacturer Warranties

Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty will vary depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the item's manufacturer. For help or information contacting a manufacturer, contact Prohati, Inc..

Processing Refunds/Replacements

As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are normally processed within three business days. Allow one week to receive replacement merchandise.